QUESTION: Do I have to order more than one bottle of wine as a gift?

ANSWER: No. We process the labels and wine ourselves, so you may order a single bottle as a gift, or as many as you need.

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QUESTION: How long will it take to receive my order?

ANSWER: We need time to handle and process your order, so please allow between 2-7 working days for delivery on orders below £100. For orders above this value, delivery may take slightly longer.

We use FedEx Uk's next day delivery service on the majority of orders to get the items to the recipients as soon as possible. However, we cannot guarantee items will be delivered less than 7 working days for order placement date.

For further details or a more exact delivery timescale please email: enquiries@winegifts4u.co.uk or call 01775 640788 for a fast response.

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QUESTION: Can my gift be delivered direct to the receiver?

ANSWER: Yes, but please ensure that you give us the full name and address including postcode plus a contact telephone number for the recipient should there be any problems with delivery.

The package will need to be signed for, so if no one is at home a card will be left advising of attempted delivery. The parcel will attempt to be delivered one further time, should there still be no-one available to sign for the parcel, it will be taken back to the local FedEx UK depot and after 7 working days the parcel will be returned back to us. Re-delivery will therefore incur an additional charge.

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QUESTION: Do you deliver on weekends?

ANSWER: Normal delivery is between Monday and Friday(excluding bank holidays). However, weekend delivery can be arranged, but at an extra cost.

Should you require a weekend delivery service you must ring 01775 640788 BEFORE placing your order as an extra fee for postage will need to paid for over the phone.

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QUESTION: What is a ‘portrait’ image?

ANSWER: 'Portrait' is when the image's vertical dimension is greater than its horizontal dimension. If you want to add an image to a wine label or a spirit label it must be portrait to fit well inside the template.

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QUESTION: I am having trouble uploading an image, what am I doing wrong?

ANSWER: Firstly, make sure the image you are trying to upload is in one of the formats winegifts4u.co.uk accepts (.gif, .jpg). Then, ensure the filename is short and simple, with no spaces or unusual characters. "Myimage.jpg" is a good filename, but "Every1*havin*a*gud*tym@.jpg" may not work. Next, make sure the file size is less than 2000KB. We do not allow images over 2000k. If none of these suggestions work, it is possible that the image is corrupted.

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QUESTION: My image is bigger than 2000KB, how can I make it smaller?

ANSWER: There are many ways to make an image smaller. If you have a basic image editing programme (try downloading picasa http://picasa.google.com, a free google image editing tool if you don’t!) you can change the resolution of the image or physically resize (change the image size in millimetres) if the image is very large. Alternatively, retake the photo at a lower image quality.

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QUESTION: How much will a bottle of personalised labelled wine cost me?

ANSWER: The amounts below include the price of the wine (any combination) with the same personalised wine label.

One - Five bottles = £10 per 75cl bottle
Six - Twelve bottles = £10 per 75cl bottle with a 30%
discount
Thirteen + bottles = £10 per 75cl bottle with a 40%
discount

There will also be an additional delivery charge, which is dependent on the number of 75cl bottles you require:

01-12 bottles £7.99
13-24 bottles £10.99
25-36 bottles £19.99
37-48 bottles £23.99
49-60 bottles £29.99
61-72 bottles £36.99
73-84 bottles £39.99
85 bottles + £46.00

This additional amount includes postage, packaging and delivery to all mainland UK addresses.

So if you require one bottle of personalised labelled wine, the cost will be £10 + £7.99 = £17.99

Also, if you require six bottles of personalised labelled wine the cost will be:
6 bottles x £10 x 30% discount= £42
P & P costs = £7.99
Total Cost = £49.99

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QUESTION: Do you sell Champagne?

ANSWER: Yes, we have a Premier Cru Champagne for £20, to create a unique personalised label for any occasion, including Birthdays, Weddings, Anniversaries and Corporate Events go to the 'Champagne' tab on the home page.

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QUESTION: How big is a wine label?

ANSWER: The dimensions for a wine label is 68mmx118mm

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QUESTION: I work for an organisation/ I'm having a wedding and I just haven't got the time to design a label from scratch. What can I do?

ANSWER: If you are a corporate customer and are interested in the concept of personalised labelled wine for your company or organisation or if you are having a wedding where you just don't have the time to create a label, winegifts4u.co.uk offers an exclusive service where we design your label for you. With minimal effort on your part we can create the right label for you! For further information about this service please contact our design team, enquiries@winegifts4u.co.uk, we would be more than happy to help!

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QUESTION: Can I buy the labels without the wine?

ANSWER: No. There is a unique system for putting the labels on to the unlabelled wine bottles, for which reason we only supply the labels and the wine together.

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QUESTION: I want to order some wine for Christmas, when is the latest I can place my order?

ANSWER: If you want Christmas wines and Christmas champagnes to be delivered in time for Christmas, please place your order (if less than 12 bottles) by the latest 16th December. If your order is more than 12 bottles, please ensure you place your order as early as possible to guarantee delivery in time for Christmas!

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QUESTION: Can I send a gift abroad with WineGifts4U.co.uk?

ANSWER: Currently, postage and packaging costs are only for delivery to mainland Britain addresses. If you wish an order to be sent abroad, please get in touch:

Telephone: +44 (0) 1775 640788
Email: enquiries@winegifts4u.co.uk

We will try and organise something for you.

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QUESTION: I am having alot of trouble doing something on the website. I have looked through the FAQ's and followed the instructions outlined. What should I do?

ANSWER: We have tried our best to leave helpful advice for users, if you have had problems with any of the facilities available on our website; whether it be the personalised wine gifts, personalised champagne gifts or personalised mugs, or anything else. Please get in touch.

Call: 01775 640788
Email: enquiries@winegifts4u.co.uk

Your comments are greatly appreciated and will be used to make improvements to the website and hopefully increase ease of use in the future.

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QUESTION: How long will it take to receive my personalised mug?

ANSWER: We send personalised mugs out on standard Royal Mail delivery, which including our processing time should mean that you will receive your mug within 5-7 working days of placing your order.

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QUESTION: When is the latest I can place an order and recieve it by Christmas?

ANSWER: Please place your order by 17th December 2007 to ensure that we have enough time to process your order and get it to you in time for Christmas. If you have left it a little late, an extra £5 will be charged at checkout should you require your gift by 24th December for any orders placed on 17th December onwards.

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