Terms & Conditions

WineGifts4U – Subsidiary Company of Vin de Terre Ltd

The Willows
109 Six House Bank
West Pinchbeck
Spalding
Lincolnshire. UK
PE11 3QG

Email: enquiries@winegifts4u.co.uk

Telephone: +44 (0)1775 640788

Office Hours: Monday – Friday (9am-5.30pm GMT)

Register in England No. 4157264

VAT Registration No. 760 0022 86

Alcohol Legislation UK

It is illegal for any persons under 18 years of age to purchase or try to purchase alcohol. It is illegal to act as an agent for someone under 18 years of age in the purchase of alcohol. In purchasing wine from WineGifts4U the customer agrees that they are not below 18 years of age or acting as an agent for anyone under 18 years of age. By accepting these terms and conditions you acknowledge that you are above 18 years of age.

Price

Prices of goods shown before total include VAT (17.5%). The postage and packaging amount will be shown at the checkout stage.

In the unlikely event that an incorrect price is shown on WineGifts4U.co.uk, we reserve the right to pause the transaction. The customer will be informed by email or post of the correct price of the item(s) ordered and given the option to either continue with their order if they so desire or to obtain a refund for the amount originally received for that particular items.

Online payment

All transactions will be processed by Streamline, which authorises a secure online payment system through www.worldpay.com.

Card and transaction information is not kept by WineGifts4U and consequently will not be shared or disclosed and will only be used to process orders.

Credit/Debit card payments can be made using Visa, Visa Electron, Maestro, Solo, Mastercard, Delta and JCB.

Gifts will be dispatched within 3- 5 working days of receipt of full payment.

Returns Policy Faulty or Damaged goods

If a gift is found to be faulty or damaged on receipt please notify us within 48 hours of delivery, so we can arrange a convenient collection of the damaged/faulty goods. Once the items are returned to our depot, we will either replace on a like for like basis or we will refund your payment in full (including the original postage and packaging charge you paid).

Website Security

The customer should see a golden padlock on the bottom right hand side of their browser when going through the payment process with WineGifts4U.co.uk, which means that your private details are secure.

Delivery Information

Where do we deliver?

WineGifts4U.co.uk currently only delivers to all mainland UK addresses. By accepting these terms and conditions you realise that the postage and packaging charge that is shown in the shopping cart only covers delivery to mainland UK addresses.

Deliveries to the Channel Islands, the Scottish Islands, Scottish Highlands, Isles of Scilly, Isle of Wight and the Isle of Man can be arranged for an additional charge
Delivery to countries within the European Union & USA can also be arranged at extra cost, for further information contact our customer services team on 01775 640788.

Delivery Times

Wine, Spirit & Champagne Bottles

WineGifts4U.co.uk offers a fast UK delivery service. Orders will be processed as quickly as possible in relation to the amount of bottles requested. Single bottles will usually be processed and delivered within 2-7 working days of receipt of payment, whereas larger orders may take slightly longer. If an order is bigger it may take upto 12 working days to be processed and delivered, should you wish to check approximate delivery times for larger orders, please contact us on 01775 640788.

Wine, Spirits and Champagne Delivery Charges

One to Twelve 75cl bottles - £ 7.99
Thirteen to Twenty Four 75cl bottles - £ 10.99
Twenty Five to Thirty Six 75cl bottles - £19.99
Thirty Seven to Forty Eight 75cl bottles -£23.99
Forty Nine to Sixty 75cl bottles - £29.99
Sixty One to Seventy Two 75cl bottles - £36.99
Seventy Three to Eighty Four 75cl bottles - £39.99
Eighty Five bottles plus 75cl bottles - £46.00

Bottle Bags (alone)

£1.99

Gift Boxes (alone)

£6.99

Engraved Items

1 item £2.99

2 or more items £5.99

Personalised Mugs

1 Mug £2.99

2 + Mugs £5.99

Individual Special Offers or Bundles

£7.99

The above delivery charges include postage, packaging and delivery to all mainland UK addresses through FedEx UK couriers or Royal Mail Recorded Delivery.

Delivery costs are costed per delivery address NOT per customer order.

Delivery charges will not be refunded, except in accordance with your legal rights.

FedEx UK delivery

All deliveries require a signature, where the recipient is unavailable at time of delivery FedEx UK will try and deliver again the next day. Should there be no-one to collect the parcel on the second attempt, the parcel will be sent back to the depot and re-delivery will incur another delivery charge to be paid before the goods are sent back at out.

Royal Mail Recorded Delivery

Royal Mail require a signature to confirm receipt of packages. If no-one is in when an attempted delivery is made, a note will be left advising the recipient to collect the parcel from their local Royal Mail Depot or Post Office. Should the parcel not be collected and signed for within 10 days of the note being left, any packages will be returned to WineGifts4U. Re-delivery will incur another postage and packaging charge of the same value to be paid before the goods are delivered. Should you no longer require the goods at this stage we will be happy to refund the cost of the items excluding the original postage and packaging cost and excluding any postage and packaging cost you may have to pay to return the items back to WineGifts4U.

Refunds

WineGifts4U.co.uk operates a refund policy at the discretion of the management team.

Complaints/Customer Service

Email: enquiries@winegifts4u.co.uk and we will do our best to investigate and rectify complaints as soon as possible after they are brought to our attention.

The head-office for WineGifts4U.co.uk operates from 9am-5pm GMT Monday to Friday. The office is closed on all major bank holidays.

Force Majeure

WineGifts4U.co.uk promises to exercise every reasonable effort to meet a requested dispatch date. However, WineGifts4U shall not be liable for any loss or damage due to delays or failure to ship resulting from any cause beyond its realistic control, such as, but not limited to, compliance with laws or regulations, acts or omissions of the customer, acts of civil or military authority, judicial action, defaults of sub-contractors or suppliers, labour disputes, failure or delays in transportation, embargoes, wars or riots.

Privacy Policy

WineGifts4U collects the information submitted by the customer at the time of order not only to process the customers’ purchase, but also to provide the highest level of customer service possible. We use all information in accordance with the Data Protection Act 1998. WineGifts4U will only email marketing material with prior consent from the customer. If the customer does not wish to receive any promotional material they have the option to uncheck the relevant box when leaving details. We do NOT pass on details to third parties.

Copyrights

All designs, texts and graphics on this site belong to WineGifts4U. As a visitor/consumer of WineGifts4U you are licensed to electronically copy or to print portions of the website for your own, non-commercial use. Any other use of materials shown on the site without WineGifts4U prior consent is strictly prohibited.

Jurisdiction

None of the above terms affect your statutory rights as a consumer.